Residential Property Group Ltd is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 1998. Further details of which are available from the Information Commissioner’s website www.ico.gov.uk .
Residential Property Group Ltd is registered as Data Controller of your Information, registered in England and Wales with company number 5458295, and with registered address; Rivermead House, 7 Lewis Court, Grove Park, Enderby, Leicestershire, LE19 1SD.
The information we collect and how we use it
1.1 When you enquire or register for products and services provided by Residential Property Group Ltd will provide us with certain personal information. This information may be provided online through our websites, by telephone, by electronic communications or via direct contact with our employees. This information will be stored on our computer systems and in our manual records.
1.2 The information that you provide will allow us to process your registration, confirm your identity and communicate with you to provide relevant products and services to suit your needs. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to your relationship with Residential Property Group Ltd in general. Your information may also be transferred or forwarded to other members of Residential Property Group Ltd or its group for administration, marketing or information gathering and similar purposes. Any calls that you make to our customer teams may be recorded for the purposes of our business management, training and security.
In order to comply with Money Laundering Regulations 2017, we will request personal data and documents from vendors and purchasers to confirm identity and address and, in the case of a purchase, will request evidence of funding and the source of any funds being used. We will also use some of your personal data to carry out electronic identity verification.
The data collected for the purposes of MLR 2017 will be processed for the purposes of preventing money laundering and terrorist financing and will not be used for any other purpose without your express permission. (For those customers using our mortgage services, the financial data that you provide may also be used for the purpose of establishing affordability). If you are using the services provided by one of our business partners (e.g. mortgage lender, insurance provider, conveyancer) we may pass your details to them for the purposes of preventing money laundering and terrorist financing.
1.4 Some of the services provided by Residential Property Group Ltd may be supplied by third parties and therefore we will pass on to the relevant party the information it requires in order to fulfil your needs. In order that we are able to monitor supplier performance and customer satisfaction these third parties will pass certain information such as fulfilment and complaints data back to us. Your information will be handled in accordance with the relevant data protection legislation at all times.
1.5 We will use your contact details to keep you informed about suitable products and services provided by Residential Property Group Ltd and carefully selected third parties. This may involve sharing some or all of your information with carefully selected third parties.
1.6 Where information is to be shared with carefully selected third parties, Residential Property Group Ltd will endeavour to provide you with a further opportunity to opt out of receiving details of individual products and services at the relevant time.
1.7 If you would prefer not to receive information from Residential Property Group Ltd or carefully selected third parties you can opt out by contacting the branch, writing to the Data Protection Office at our registered address or by emailing firstname.lastname@example.org
1.8 From time to time we may provide your information to our customer service agencies for research, survey and analysis purposes so that we can monitor and improve the services we provide.
We or our agents and sub- contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.
How we protect your information
2.1 In line with the requirements of the Data Protection Act 1998 we follow strict security procedures to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information. The Information that we collect is stored in a secure facility with restricted physical access. We also use a number of security measures to prevent electronic access. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
2.2 The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
2.3 Your information will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.
2.4 We will retain your information for a reasonable period or for as long as is required by law.
2.5 The Internet is not a secure medium and as such you acknowledge and agree that Residential Property Group Ltd shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data.
2.6 When communicating with Residential Property Group Ltd by email you should ensure that you take all reasonable precautions to protect any sensitive personal data. When you register to use osprey-property.co.uk you will be asked to create a password, it is your responsibility to choose a secure password. You must keep this password confidential and must not disclose it to or share it with anyone. You will be responsible for all activities that occur under your password and If you know or suspect that someone else knows your password you should notify us immediately.
3.0 Additional terms covering websites operated by Residential Property Group Ltd.
3.1 Certain parts of the Site can be used without registration, if you are not a registered user of the Site and only visit the Site then the activities and terms outlined in clauses 3.3 and 3.9 are applicable to your usage of the site. Some services will require you to register with the Site and when you register to use the Site we need to know your name, address and other contact details
3.2 For your convenience we will store your registration information so that you do not have to complete all the sections of enquiry forms each time you use the Site.
3.4 Where you have provided consent we may use your information to contact you about related goods and services that may be of interest to you, this may involve sharing some or all of your information with carefully selected third parties.
3.5 On occasion we carry out surveys or other promotional activities which may be for our own benefit or for more general interest. Participation in any survey is entirely optional.
3.6 We may also wish to provide you with information about special features of our Site or any special service or products which we think may be of interest to you.
3.7 Residential Group Ltd would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us and our carefully chosen suppliers. If you would prefer not to receive this information you can update your communication preferences at any time. Alternatively please let us know by either sending an e-mail message to email@example.com or by writing to us at our registered address.
3.9.1 A cookie is a small piece of information that a site puts on your hard disk or stores in your computer’s memory so that it can remember something about you at a later time. It is a mechanism that allows the server to store its own information about a user on the user’s own computer. This is because each request for a web page is independent of all other requests, so the web page server has no memory of what pages it has shown you or anything about your previous visits. A cookie records your preferences when using a particular site, ensuring that you are not shown the same
information and/or are only shown information you have stated that you are interested in. In order to use the Site you agree to let cookies be saved as they are an important part of navigation of the Site.
3.9.3 Cookies used by this site.
A cookie is used to store your preferences for viewing search results and may contain a unique identifier so that our servers can temporarily record what search terms you used.
3.9.4 Third party cookies used on the site.
Google Analytics a service that generates detailed statistics about our website visitors. Their cookies typically store anonymous information such as whether a visitor has been to the site before, the time of the current visit and what was the referrer site the visitor came from.
Mouseflow is used as a web analytics tools to track user behaviour and that, by using your site, you the users consent to be tracked with this tool. If you would like to opt-out of mouseflow tracking, please visit their page: https://mouseflow.com/opt-out/ this will prevent any tracking.
3.10 Please ensure you keep your password confidential and remember to log out by closing down the browser windows when not using the Site to prevent unauthorised access.
3.11 Updating your details – If any of the information that you have provided to osprey-property.co.uk changes, for example if you change your e-mail address or name please update your by sending an e-mail message to firstname.lastname@example.org.
4.2 Where in any case you provide information about individuals other than yourself you warrant that you have obtained that person’s consent to the use of such information.
How to contact Residential Property Group Limited
5.2 If you wish to make a data subject access request (a request for access to your personal data) under the Data Protection Act 1998, please write to the Residential Property Group, Rivermead House, 7 Lewis Court, Grove Park, Enderby, Leicestershire, LE19 1SD.or email to email@example.com or to firstname.lastname@example.org and we shall acknowledge your request and confirm what we will need from you to carry out your request