FAQs for tenants

What happens when I have signed my tenancy agreement?

Once the application and reference forms have all been completed and agreed by Osprey, we will produce an Assured Shorthold Tenancy Agreement for signing. The start date will be agreed between you and Osprey (representing the landlord); 

What do I need to pay?

Holding Deposit : To ‘hold’ a property off the market whilst you are undergoing references, equivalent to 1 weeks rent

Upon signing your Assured Shorthold Tenancy Agreement you must pay the following:One month’s rent in advance. This must be in cleared funds in our account; we cannot release the keys until the funds have cleared (minus your holding deposit) ..

Security Deposit. This is typically equivalent to five weeks rent This is registered with the Deposit Protection Service.

What is my deposit for? 

Your deposit is to offer protection to the landlord for misuse of their property. The deposit will be held with The Deposit Protection Service and full details of this scheme can be found on the website

What happens when I move into my new home?

We will ensure you have the necessary information so that you can enjoy your new home. We will advise where the gas, electric and water meters are located and provide advice on how to change these accounts into your name.

Check In Report:

You will be provided with a detailed report on the condition of the property prior to moving in, this can be referred to as an Inventory Report.

Who is responsible for utility bills?

The tenant will typically be  responsible for all utilities supplied to the property. This can include water, gas, electric, telephone/internet and council tax. Osprey will assist with the handover at the start and end of your agreement.

Do I need insurance?

All tenants are recommended to take out contents and accidental damage insurance as this is not covered by the landlord’s insurance. Please contact your local branch before your tenancy commences for further details.

What should I do if I have maintenance issues with my home?

From time to time issues may arise within your home; these may be wear and tear issues or something that has been broken by accident. At move in you will be provided (and hopefully get to meet) with the details of your dedicated property/Asset Manager who will assist you with any issues in your home.

How do I end my contract?

Once notice has been received, your dedicated Asset/Property Manager will be in touch to talk you through the process and administer the deposit return.