FAQs for tenants

Holding Deposit : To ‘hold’ a property off the market whilst you are undergoing references, equivalent to 1 weeks rent

Upon signing your Assured Shorthold Tenancy Agreement you must pay the following:One month’s rent in advance. This must be in cleared funds in our account; we cannot release the keys until the funds have cleared (minus your holding deposit) ..

Security Deposit. This is typically equivalent to five weeks rent This is registered with the Deposit Protection Service.

We will ensure you have the necessary information so that you can enjoy your new home. We will advise where the gas, electric and water meters are located and provide advice on how to change these accounts into your name.

Check In Report:

You will be provided with a detailed report on the condition of the property prior to moving in, this can be referred to as an Inventory Report.

All tenants are recommended to take out contents and accidental damage insurance as this is not covered by the landlord’s insurance. Please contact your local branch before your tenancy commences for further details.

Once notice has been received, your dedicated Asset/Property Manager will be in touch to talk you through the process and administer the deposit return.